• To understand the role of arbitration and how they can be used effectively.
  • To explore how best to prepare for arbitration and develop supporting materials.
  • To practice representation skills for workers in arbitration hearings.
  • Dispute resolution in the LRA.
  • Building a legal case with an organising approach. · Preparing for arbitration.
  • Arbitration process.
  • Questioning techniques.
  • Observation at the CCMA as a follow up.

Unionists with a systematic understanding of the LRA, in particular the law of dismissal and who are expected to represent members in arbitration.