• To understand the role of arbitration and how they can be used effectively.
• To explore how best to prepare for arbitration and develop supporting materials.
• To practice representation skills for workers in arbitration hearings.

• Dispute resolution in the LRA.
• Building a legal case with an organising approach. · Preparing for arbitration.
• Arbitration process.
• Questioning techniques.
• Observation at the CCMA as a follow up.

Unionists with a systematic understanding of the LRA, in particular the law of dismissal and who are expected to represent members in arbitration.