Requests of a national or provincial nature should be made in writing for the attention of the Executive Director of DITSELA. A consultative process to jointly assess the needs and to develop an appropriate plan of action with time frames and outcomes follows.
All support requests are discussed to ensure that their educational value is emphasised. Support interventions are always evaluated
after every engagement. This is done to develop useful reports that capture education lesson and the relevant data.

DITSELA’s support strategy is divided into:

• Pro – active and
• Responsive support

This strategy is drawn from past experience of responding to union specific needs that may not be addressed by the rest of the
scheduled education and training programme. This helps in planning effectively for union requests for different types of support.

DITSELA schedules time in programme calendar for this support work as Support Weeks, a practice that allows DITSELA to be flexible in its response.

To ensure that a wider group of our constituency is able to access DITSELA resources and support, DITSELA will continue supporting unions organsing in vulnerable sectors of the economy.

In 2022, the strategy of having the DITSELA Programme Officers, adopting unions from the different federations, to proactively support those adopted unions, will be resuscitated